Refund policy

Thank you for shopping with us! We are committed to providing you with the best products and customer service. Please read our return policy carefully before making a purchase.

If you are unsure and want to get assistance before making an order, please contact us via your preferred communication method. All contact information is provided in the Shop app as well as our website. Alternatively, you can reach us by filling out your information and sending an inquiry by selecting “Contact” from the main menu when visiting our page, or sending us an inquiry directly via email, at info@zainacollective.com. 

Please rest assured that we will happily answer your questions & help you with sizing. 

 

Return Policy:

We accept returns for store credit within 14 days of your order’s delivery date, on all non-final sale items.

To be eligible for a return, your item must be in the same condition you received it: unworn, unused, and with all original tags attached. All returned items are subject to inspection. Items that are returned dirty, damaged, or worn may incur a fee or be sent back to the customer. If return is approved, a store credit in the form of a gift card will be issued for the full purchase amount.

Please note that shipping fees from your original order are nonrefundable. Customers are responsible for mailing their return through their local post office and covering any related shipping costs.

You can view your orders by accessing your customer account: https://account.zainacollective.com

For any questions or concerns, please contact us through our contact page, sending us a message on Instagram, or contacting us on WhatsApp.